Shipping policy

SHIPPING

How long does shipping take?

Depends on where you live.  When it's warm (over 65F in the daytime) where you live, we make sure that your package is in transit 3 days or less.

When it's cold (64F or less) where you live, we'll allow the transit time to increase to 5 days at the max. 

Remember, Paleo Treats are good for 10 days at room temp, 60 days in the fridge, and 6 months in the freezer.

If you're East of Yuma or North of Los Angeles, you can expect your Paleo Treats by Thursday or Friday of each week as long as your order is in by Wednesday morning Pacific time. 

My box got lost/derailed/delayed/stolen, what do I do?

You should immediately contact the carrier and file a claim with them.  Once the box leaves our office there is basically nothing we can do.  

Who do you use to ship?

We ship with FedEx throughout the 50 States. We've found they've done the best job at getting Paleo Treats to your door on time and in great condition.  Occasionally they make a mistake.  Immediately file a claim with them, we've found that despite being an enormous business they're pretty reasonable to deal with if you're patient.

Do you ship to Alaska & Hawaii?

Sure do!  Your order will usually take 3-5 days in transit and will only ship Mondays. 

Do you ship to APO/FPO?

Absolutely! Make sure you enter "United States" as the country in the shipping address, then choose what part of the world you're in (Armed Forces Africa/Middle East etc) for "state".  If you choose a country other than "United States" you will fall under international shipping, which is significantly more expensive. 

Do you have a military or LEO discount?

Yes, please email us from your work address.  Go ahead and send it to me, Nik.  Follow my first name with @paleotreats.com and you'll be fine.  Feel free to add in any military jargonese (such as "Sarn't", "bulkhead", "hua" or even "CAC"), I'm fluent in most of those lingos. 

Do you ship to PO boxes?

No.  You would not believe how much of a PITA it is to get Paleo Treats to arrive in good condition at a PO box.  From what I can tell, the first point of entry is a "kicking machine", manned 24 hours a day by the backside of a line of 40 mules who are force-fed espresso and sugar cookies.  From there, all boxes appear to move on a conveyor belt through a 450F oven for approximately 2 days, and only then are they placed ever so gently in your PO box holding area.

If you enter a PO box as your shipping address, we reserve the right to send it into the black hole and not give a single frog about it, or (far more likely) we'll contact you and ask for a non-PO box address.  

Do you ship international?

Yes.  Now, let us clearly warn you:  For international shipping we do NOT guarantee any kind of delivery.  I'm sorry, it sucks, but there are just too many variables.  That means if your international box is delayed in customs, kicked to death by zebras, completely melted or torn open when it arrives, we won't replace it. Again, that sucks, but as a small business we have zero control in the world of international shipping.

Having said that, we've successfully shipped all over the world including a mining camp in Australia, LCLA runs in Afghanistan, bases in Iraq, and people in Switzerland, the UK, Ireland, and Brazil.  We've got one customer in New Zealand who has received multiple shipments with no problem and is a Paleo Treats® fanatic.  Mark N, that's you.  :)

What is the optimum way to store Paleo Treats®?

The best way to store Paleo Treats® is to keep in 'em in your freezer. Most people like the consistency best out of the freezer anyway, so although they can be kept in the fridge or for a short time at room temp, we strongly recommend the freezer.